Remote Support: Easy Remote Assistance for Troubleshooting

Remote Support: Easy Remote Assistance for Troubleshooting

Here you'll find all the information you need to quickly and easily utilize our remote support services. Whether you're a customer in need of assistance or a support agent providing help, this page will guide you step by step through the process.

What is Remote Support?

Remote support is a powerful technology that allows our support agents to remotely access your computer or device to resolve technical issues, answer questions, and provide support for upgrades, migrations, and installations. This method saves you valuable time and effort since you don't need to be physically present for technical assistance.

How Does It Work?

  1. Register Support Request: If you require technical help, you'll register your support request through our usual channel.
  2. Receive Session ID: For support requests that require remote assistance, you'll receive an email with a unique session ID and detailed instructions.
  3. Download Application: Click on the link provided in the email to download our remote support application. Follow the simple installation instructions.
  4. Establish Connection: Launch the installed application and enter the provided session ID. Our support agent will guide you through each step.
  5. Remote Assistance: Once the connection is established, our support agent will take control of your screen to assist you. You can continue to monitor the session and end it at any time.

Unattended Access Application

Unattended Access Application: The unattended access application is intended to be installed on your MP server, granting our support team unattended access to your MultiPress environment. This allows us to provide swift assistance even when you're not available. We strongly recommend reaching out to us before installing this extension to ensure a smooth and secure setup. Kindly contact us for guidance and support during the installation process.

Security and Privacy

Your privacy and data security are our top priorities. Our remote support sessions are secured with end-to-end encryption, and the provided session IDs are unique to each support session. We adhere to applicable laws and regulations to protect your data.

Protection of Your Files

We want to reassure you that our support department will not delete or remove files from your computer without your explicit permission. If there is ever a need to remove files for any reason, it will always be done in complete alignment with your wishes. Your satisfaction and trust are essential to us, and we always act with your best interests in mind.