Get in touch with our support team

Get in touch with our support team

At Dataline, we are committed to providing excellent support to our valued customers. We offer various channels to ensure that you receive timely assistance and expert guidance. Whether you have questions about our software, hardware concerns, or need help with technical issues, we're here to help. Read on to learn how you can easily access our support services.

Contacting our Support Team:

  1. Support Site: For self-service support, visit our dedicated support site at support.dataline.eu. You'll find a wealth of resources, including knowledge articles, FAQs, and troubleshooting guides to assist you.
  2. Phone Support: If you prefer speaking with a support representative, you can reach our team during our office hours. Our support coverage is available from 9:00 AM to 12:00  and 13:00 to 17:00  (until 16:00 on Fridays).
    1. Belgium: +32 50 83 20 02
    2. Netherlands: +31 72 506 85 85
    3. France: +33 977 55 65 81
    4. Others: +32 50 83 20 02
  3. Email Support: To get in touch via email, send your inquiries to 
    1. helpdesk.nl@multipress.support for Dutch speaking customers
    2. helpdesk.fr@multipress.support for French speaking customers
    3. helpdesk.en@multipress.support for English speaking customers
    4. helpdesk.de@multipress.support for German speaking customers
We understand the importance of prompt responses and strive to address your queries with clarity and efficiency.

Helpdesk Availability

Our helpdesk team is dedicated to ensuring your success and satisfaction. Here's what you can expect from our support services:
  1. Responsive Assistance: We believe in providing timely responses to your support requests. Whether you are a frequent user or new to our solutions, our helpdesk is committed to offering clear and helpful answers to address your concerns.
  2. Our helpdesk is available during office hours on a daily basis. You can rely on our support from Monday to Thursday, 9:00 to 12:00 and 13:00 to 17:00, and on Fridays until 16:00.
  3. Remote Support: In cases where additional assistance is needed, our helpdesk can remotely access your screen using Remote assist by Zoho. This allows us to troubleshoot issues more effectively and provide real-time support when required. To arrange unattended access to your servers, please get in touch with our support team.
When it comes to support, Dataline is committed to providing the highest level of service. Whether you prefer self-service options through our support site, phone support for direct interaction, or assistance via email, our team is here to ensure your questions are answered and your issues are resolved. Trust us to be your reliable partner, helping you overcome any challenges and keeping your software running smoothly.

    • Related Articles

    • Remote Support: Easy Remote Assistance for Troubleshooting

      Here you'll find all the information you need to quickly and easily utilize our remote support services. Whether you're a customer in need of assistance or a support agent providing help, this page will guide you step by step through the process. ...

    • Change in Our Application Support Method for Remote Assistance

      Goodbye Teamviewer We want to inform you about an important change in our support services. Starting from November 1, 2023, we will no longer be using TeamViewer for remote assistance. Instead, we will be transitioning to a new and improved ...

    • Basic MultiPress Network Architecture

      General MultiPress is built based on the 4D structure and 4D language. More info on 4D can be found at www.4d.com Both the server application and clients make frequent use of the appdata and roaming folders on windows. On mac these are the in the ...

    • Advice for Effective Remote Desktop Use: Considerations and Recommendations

      Note: This article provides advice based on experiences and feedback from other clients. Dataline does not offer these services and recommends having the setup performed by the company's relevant IT partner. In today's rapidly changing world, ...

    • Minimum system requirements for MultiPress 5.4.01

      The minimum system requirements for the standalone, the client, and the server can be found below. These requirements apply to version 5.4.01. Release expected begin 2023. Please bear in mind that the hardware requirements depend on the size of the ...