Premium Helpdesk

Premium Helpdesk

Need assistance outside our business hours? You can with the Premium Helpdesk. 

How it works:

  • Reports through the helpdesk: Outside business hours, simply report your question via our digital ticket system.
  • Direct feedback: Our Premium Helpdesk staff provide quick and valuable feedback on your question even outside business hours, without compromising the standards of our SLA response times.

Availability:

  • Business days: 17h00 - 21h00
  • Saturdays: 09h00 - 12h00
  • Bridging days: 09h00 - 17h00

For more information, including closing days, please always visit our contact page.

    • Related Articles

    • Premium Care Specialist

      With our Premium Care Specialist service, we offer businesses an exclusive and personalised support experience. This service is designed for companies seeking direct access to an experienced Application Specialist, bypassing the 1st line support. How ...
    • Get in touch with our support team

      At Dataline, we are committed to providing excellent support to our valued customers. We offer various channels to ensure that you receive timely assistance and expert guidance. Whether you have questions about our software, hardware concerns, or ...
    • Guidelines for Creating Custom MultiPress Reports

      Welcome to the guidelines for generating customized reports using MultiPress. This resource offers a step-by-step approach to creating tailored reports that align with your specific business needs. Requirements for Generating a Report To generate a ...
    • How to Create an Account on Our Help Center

      Welcome to the MultiPress Help Center! Here you'll find valuable information and support to make the most out of your MultiPress experience. To access our help center, follow the guidelines below to create an account: 1. Invitation via Email: As a ...
    • Custom Layout Guidelines and Procedures

      Here, you will find all the information you need to smoothly and efficiently carry out your desired modifications. About Custom Layouts Custom layouts are specially designed layouts created by our support custom specialists. These layouts are ...