Premium Care Specialist

Premium Care Specialist

With our Premium Care Specialist service, we offer businesses an exclusive and personalised support experience. This service is designed for companies seeking direct access to an experienced Application Specialist, bypassing the 1st line support.

How it works

  1. Dedicated Application Specialist: Your company will be assigned a dedicated specialist who is fully familiar with your processes and way of working. This ensures faster and more targeted solutions.
  2. Direct assignment: Queries sent via your support email are forwarded directly to your assigned specialist. No delays, always assistance from the same expert.
  3. Tailored support: The service is linked to a maximum of two email addresses within your organisation. Only these addresses have exclusive access to the Premium Care Specialist.

The benefits for your organisation

  1. Faster response times
    Your specialist knows your company and processes, ensuring queries are addressed and resolved promptly.
  2. Efficiency
    By bypassing 1st line support, you reduce intermediaries and shorten the time to a solution.
  3. Personal contact
    A dedicated point of contact ensures better communication and a deeper understanding of your unique situation.

Terms and conditions

The Premium Care Specialist service is available upon request. Provide us with the two email addresses that require access, and we’ll take care of the rest. Contact us for more information about the terms and possibilities.

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