Upgrades outside office hours

Upgrades outside office hours

For companies with a production-critical environment that do not want to disrupt their production continuity, Dataline offers the Premium Service where upgrades take place outside office hours or during the weekend. This prevents production downtime and the team always works with the most up-to-date software!


How it works:


Strategic planning: Upgrades are scheduled at least 14 days in advance and carried out remotely by our specialists, with an average duration of 3 to 6 hours.

Business continuity guaranteed: For companies with a critical environment, upgrades take place outside office hours or during the weekend.

No production downtime: Avoid production downtime and always work with the most recent software.

Conditions:


Outside office hours: On weekdays (except Friday) upgrades can start at 7:00 PM at the latest. On Saturdays upgrades start at 09:00 at the earliest.

Maximum two upgrades per year: A maximum of two upgrades per year are provided, always in the presence of the customer's system administrator.

Access Granting: During the upgrade, an internal employee must be available to provide access to the MultiPress server.

    • Related Articles

    • Upgrades outside office hours

      For companies with a production-critical environment that do not want to disrupt their production continuity, Dataline offers the Premium Service where upgrades take place outside office hours or during the weekend. This prevents production downtime ...
    • Premium Helpdesk

      Need assistance outside our business hours? You can with the Premium Helpdesk. How it works: Reports through the helpdesk: Outside business hours, simply report your question via our digital ticket system. Direct feedback: Our Premium Helpdesk staff ...
    • Get in touch with our support team

      At Dataline, we are committed to providing excellent support to our valued customers. We offer various channels to ensure that you receive timely assistance and expert guidance. Whether you have questions about our software, hardware concerns, or ...
    • Test Release Candidate for software updates

      Every new MultiPress update requires a thorough testing phase, especially for in-house developments, reports or API links. With our test environment, we offer your team the opportunity to test all new options in a secure digital environment. This is ...
    • Remote Support: Easy Remote Assistance for Troubleshooting

      Here you'll find all the information you need to quickly and easily utilize our remote support services. Whether you're a customer in need of assistance or a support agent providing help, this page will guide you step by step through the process. ...